After the order number has been finalized, as a rule we are not able to combine that order with another regardless of how small the second order might be. We ask for all of our customers' understanding on this matter.

Some products cannot be changed or added via the system. If you contact us, we will cancel your order and ask you to place the order again.

We do not provide a yarn caking service for our online orders. We only offer this service for purchases at our brick-and-mortar shops.

This is a service we offer only to members of our Supporter's Club (annual membership fee required, open for new members in January and July only). If you are not a member, please make your order via our online shop.

If there is a problem on our side with our online shop, we will make an announcement on our social accounts such as Twitter or Facebook.

Members of our Supporter's Club (annual membership fee required, open for new members in January and July) are welcome to make an order via email or fax. For those who are not members of the Supporter's Club, we can only accept orders through our website.

Subscription-based products such as amirisu subscriptions and Supporters Club can be stopped from My Account.
You can stop them in Account Details > Manage Subscription.
Or, please feel free to contact us using the contact form below and we will stop your subscription.

We accept your orders with the promise of shipping within 7 business days in the order of placements. If you are not satisfied with this shipping date, please refrain from shopping.

For international shipping, tracking numbers will be provided with a notification that your package has been sent. For international orders, we ship with Japan Post or DHL.

We do not provide tracking numbers for orders within Japan. We encourage customers in Japan to consider using the notification services provided by Yamato Transport or Sagawa Express (information provided in Japanese).

International orders over ¥40,000 ship free, worldwide*!

Orders less than that amount ship for a flat rate via airmail with tracking, DHL Express, or Japan Post Express Mail Service (EMS) depending on the availability and location. (*Some restrictions may apply, shipping may not be available to all locations due to transportation issues or due to restrictions placed by carriers.)

Please note that due to disruptions in transportation, Japan Post is not accepting packages for some countries and has limited the shipping options for others. Your package may take longer to arrive than the usual estimate.

Depending on the laws and regulations of your country, your order may be subject to import duties or taxes upon arrival at the local port of entry.

Whether import fees are charged and at what rate will usually depend on what country the shipment was sent from, the value of the package, and package contents.

If you are concerned about the possibility of being charged import fees, please be sure to look up the regulations for your country in advance. For your reference, all orders placed on our online shop (amirisu International) are shipped from Kyoto, Japan.

Any import taxes, duties, or fees incurred are the responsibility of the customer. We cannot assist with the payment of these fees or provide any discounts or refunds in relation to these fees. We do not accept cancellations due to a customer's inability or unwillingness to pay import fees, taxes, or duties.

We accept payment by major credit cards or PayPal.

You can check the status of your order (if your payment has been captured) by logging in to your account and viewing your order history.

Customers who pay by bank transfer will be shipped within 7 business days from the date of confirmation of the transfer. Please be aware that it will take longer than credit card payments.

We do not accept reservations for restocked items. We have a system on the product page that automatically sends you an email when the item is in stock, so please use this function if you wish.

We very frequently receive inquiries about when the item will be in stock, but we cannot answer this individually. Please wait for the item to be restocked and use the restock notification system on the product page as described above.

You cannot purchase our store inventory online. Also, please understand that we cannot set aside our store inventory for visitors.

For security reasons, email addresses cannot be changed by yourself. We apologize for the inconvenience, but please contact us using the inquiry form. If you let us know the email address you would like to change, we will change it for you.

You can change your address from "Account Details" in My Account. However, please note that the address you registered for your previous order will not be reflected. If you have previously purchased a pre-order item such as a supporter's club or subscription, please contact us using the inquiry form.

Unless otherwise specified, all patterns sold in this shop are written in text, as most patterns are sold on Ravelry. We don't sell Japanese style diagrams.

We have lessons held at our physical store, so please feel free to join us. If it is difficult for you to visit the store, we are holding online knitting consultations, which is only held in Japanese language. Our instructors will answer your questions face-to-face using the online conference system Zoom. Please note that we cannot answer questions by email or phone, so please understand.

For the patterns we have developed in-house, you can find them here.

Individual hand-dyed skein is unique, and it can be different from your second skein of the same color. We cannot accept returns due to the variations of hand-dyed colors.

We offer many kits that have Japanese translations of patterns from Ravelry, or include the original Japanese edition of a pattern. Any kit listed here can be purchased as yarn sets by using the coupon code: YARNSET

The coupon subtracts the cost of the pattern from applicable kits only. Orders that use the coupon code above will not include a pattern in the shipment, only the yarn detailed in the product description will be included. Please purchase the pattern on Ravelry separately.

Please be sure to enter the coupon code exactly as written above (all caps, no spaces). If you have entered the coupon code correctly, your total will be discounted before payment. Only orders that have the correct coupon code applied before completing checkout are eligible for a discount.

Check out the map on this page.

Both the Tokyo and Kyoto stores are closed every Sunday and Monday.

Other temporary closures and summer and winter holidays are announced on Google Map and our Instagram account.

There are rare occasions when general customers cannot enter the store due to events. Please check Google Map for the latest information.

WALNUT Kyoto

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WALNUT Tokyo

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