After the order number has been determined,
we are not able to combine orders together regardless of how small the second order might be. We ask for all of our customers' understanding on this matter.

Some products cannot be changed or added due to the system. If you contact us, we will cancel your order and ask you to place another order.

We do not provide a yarn winding service for our online orders. We only offer this service for purchases at our brick-and-mortar stores.

Subscription-based products, such as amirisu subscriptions and Supporters Club memberships, can be canceled from My Account.
You can cancel your membership in Account Details > Manage Subscription. You can also feel free to contact us using the contact form below to cancel your subscription.

This is a service we offer only to members of our Supporter's Club (annual membership fee required, open to new members in January and July only). If you are not a member, please place your order via our online shop.

If there is a problem on our side with our online shop, we will make an announcement on our social accounts such as Instagram and Twitter.

Members of our Supporter's Club (annual membership fee required, open for new members in January and July) are welcome to make an order via email or fax. For those who are not members of the Supporter's Club, we can only accept orders through our website.

We accept orders with the agreement to ship products within 7 business days, and shipments are made in the order they were
placed. If you are not satisfied with this timeframe please refrain from placing an order.

For international shipping, tracking numbers will be provided with a notification that your package has been sent. For international orders, we ship with JapanPost or DHL.

We do not provide tracking numbers for orders within Japan. We encourage customers in Japan to consider using the notification services provided by YamatoTransport and SagawaExpress (information provided in Japanese).

Shipping is free worldwide on orders of at least ¥40,000!*

Orders less than that amount ship for a flat rate via airmail with tracking, DHL Express, or Japan Post Express Mail Service (EMS) depending on the availability and location.
(*Some restrictions may apply. Shipping may not be available to all locations due to transportation issues or carrier restrictions.)

Please note that due to disruptions in transportation, Japan Post is not accepting packages for some countries and has limited the shipping options for others. Your package may take longer to arrive
than the usual estimate.

Depending on the laws and regulations in your country, your order may be subject to import taxes or duties upon arrival at the local port of entry.

Whether import taxes are charged and at what rate will usually depend on what country the shipment was sent from, the value of the package, and its contents.

If you are concerned about the possibility of being charged import taxes, please be sure to look up the regulations for your country in advance. For reference, all orders placed on our online shop (amirisu International) are shipped from Kyoto, Japan.

Any import taxes, duties, or fees incurred are the responsibility of the customer. We cannot assist with the payment of these or provide any discounts or refunds in relation to them. We do not
accept cancellations due to a customer's inability or unwillingness to pay import taxes, duties, or fees.

We accept payment using major credit cards and PayPal.

You can check the status of your order (whether your payment has been received) by logging in to your account and viewing your
order history.

For customers who pay by bank transfer, products will be shipped within 7 business days from the date of confirmation of the transfer. Please note that this takes longer than credit card payments.

We do not accept reservations for when items are restocked. We have a system on the product page that automatically sends you an email when the item is back in stock, so please use this if you wish.

We very frequently receive inquiries about when items will be in stock, but we cannot answer this individually. Please wait for the item to be restocked and use the restock notification system on the product page as described above.

You cannot purchase our store inventory online. Also, please understand that we cannot set aside our store inventory for customers.

For security reasons, email addresses cannot be changed by yourself. We apologize for the inconvenience, but please contact us using the inquiry form. If you let us know the email address you would like to change, we will change it for you.

You can change your address from "Account Details" in My Account. However, please note that this will not change the address registered on previous orders. If you have previously purchased a pre-order item, such as a supporter's club membership or subscription, please contact us using the inquiry form.

Unless otherwise specified, all patterns sold in the shop are written in text, as most patterns are sold on Ravelry. We don't sell Japanese style diagrams.

We have lessons at our brick-and-mortar stores, so please feel free to join us. If it is difficult for you to visit the stores, we hold online knitting consultations, which are only done in Japanese. Our
instructors will answer your questions directly using the online conference system Zoom. Please note that we cannot answer questions by email or phone.

For the patterns we have developed in-house, you can find them here.

Every hand-dyed skein is unique, and they can be different from your another skein of the same color. We cannot accept returns due to the variations in hand-dyed colors.

We offer many kits that have Japanese translations of patterns from Ravelry or that include the original Japanese edition of a pattern. Any kit listed here can be purchased as a yarn set by using the coupon code: YARNSET.

The coupon subtracts the cost of the pattern from applicable kits only. Orders that use the coupon code above will not include a pattern in the shipment, only the yarn in the product description.
Please purchase the pattern on Ravelry separately.

Please be sure to enter the coupon code exactly as written above (all caps, no spaces). If you have entered the coupon code correctly, your total will be discounted before payment. Only
orders with the correct coupon code applied before completing checkout are eligible for a discount.

Check out the map on this page.

Both the Tokyo and Kyoto stores are closed every Sunday and Monday.

Other temporary closures as well as summer and winter holidays are announced on Google Map and our Instagram account.

There are rare occasions when general customers cannot enter the store due to events. Please check Google Map for the latest information.

WALNUT Kyoto

Google Map
Instagram

WALNUT Tokyo

Google Map
Instagram