Shop Policies

Please note that most of the content on the English version of this site has been created with machine translation. If you find anything that is unclear, please feel free to contact us.

Business Hours and Shipping Days

We ship orders Tuesday through Friday. Any long closures will be announced on our blog, Facebook, or Instagram.

Our office is open from 11:00-18:00 on Tuesday-Saturday and closed on Sunday and Monday. Feel free to contact us with any questions or concerns you may have.

Shipping Fees

International Orders

1. Available shipping options are displayed during checkout. Orders over ¥40,000 ship free, worldwide*. Orders less than that amount ship for a flat rate via airmail with tracking via DHL, UPS, FedEx, or Japan Post depending on the availability and location. (*Some restrictions may apply, shipping may not be available to all locations due to transportation issues or due to restrictions placed by carriers.)
2. Digital content is sent electronically and therefore does not incur any shipping fees.
3. If pre-order items and regular items are purchased at the same time the entire order will be shipped when the pre-order items are ready due to issues with separating items in the same order.

Orders Within Japan

1. Orders over ¥22,000 ship free. Orders less than that amount ship for a flat rate via courier. 
2. Digital content will be sent electronically and therefore does not incur any shipping fees.
3. If pre-order items and regular items are purchased at the same time the entire order will be shipped when the pre-order items are ready due to issues with separating items in the same order.
4. We try to ship orders of books or fabric so that the package will be delivered to the customer's mail box (regular mail or Nekopos), but when the package is too thick we send these items by courier.

Regarding Import Duties or Taxes for International Orders

1. Depending on the laws and regulations of your country, your order may be subject to import duties or taxes upon arrival at your local port of entry. Whether import fees are charged and at what rate will usually depends on what country the shipment was sent from, the value of the package, and package contents. If you are concerned about the possibility of being charged import fees, please be sure to look up the regulations for your country in advance. For your reference, all orders placed on our online shop (amirisu International) are shipped from Kyoto, Japan. 
2. Any import taxes, duties, or fees that may be incurred are the responsibility of the customer. We cannot assist with the payment of these fees or provide any discounts or refunds in relation to these fees.
3. We do not accept cancellations due to a customer's inability or unwillingness to pay import fees, taxes, or duties.

Notes for Online Purchases

1. Scheduling time or date of delivery (orders within Japan)
   If you have a request for time of delivery, please include this in the notes section of your order.
   We cannot schedule delivery for a particular day or provide expedited processing. We pack and ship orders following the order they are placed and payment is completed.
2. After the order number is finalized, we are not able to combine that order with another order. 
   
3. After the order number is finalized, it is difficult to add or change items in the order, so in most cases we are not able to accept such requests. If you would like to make a change, we will need to cancel your first order and ask you to place a new order on our website.
4. Once your order is placed, you will receive an automatic message at the email address you have provided.
5. You can verify the content of your order and order status on our website under My Account.

Shipping Schedule and Policies

1. Regular items

International Orders

2. Digital Content
You will receive an email with a download link for the file moments after payment your order is complete.

3. Lessons
Participation is finalized after payment has been received.

Yarn Caking

We are not able to offer yarn caking for online orders. We offer this service only for in-person purchases at our stores.

Returns and Exchanges

1. Returns are only accepted in the case of defects. If an item you ordered is defective, please contact us within 5 days from receiving the item. 

2. We do our best to provide images that show the true colors of each item, but the colors displayed may vary depending on the device or settings used. Exchanges may be possible if the item is in stock, but the customer is responsible for all shipping costs. We cannot accept exchanges for items that are not in their original packaging and condition. This applies to any labels or tags of any kind on the items as well in the case the items are soiled or marked in any way.

3. Returns are not accepted for digital content.

4. Returns are not accepted for sale items.

Cancellations

We accept cancellations at no cost if we receive contact as follows (all times indicated in Japan Standard Time). After the times indicated below, we will have already started to prepare to ship your order and, due to the difficulty in cancelling pick-up for shipping, a cancellation fee will be required.
Please note that if a customer cancels orders repeatedly (max. 5 times), even if it is during the times indicated below, we will cease to accept orders from that individual.

Tuesday - Friday
・Orders placed before 13:00: Contact us by 13:00 the same day
・Orders placed after 13:00: Contact us by 13:00 the following day
Saturday
・Orders placed before 13:00: Contact us by 13:00 the same day
・Orders placed after 13:00: Contact us by 13:00 on Tuesday
Sunday - Monday
・Orders placed Sunday or Monday: Contact us by 13:00 on Tuesday

If payment is not completed for an order within 5 days, it will be automatically cancelled.

Refunds

For cancellations made as indicated above, 100% of the cost of the order will be reimbursed.

For cancellations made during other periods, the fee for having a shipped item returned before delivery will be deducted from the reimbursement amount. For orders that have been received and opened by the customer, please see Returns and Exchanges above. 

Cancellations of Pre-order and Reservation Items

As a rule, we are unable to accept cancellations for pre-order and reservation items.
If there is a deadline for payment and payment is not confirmed by the deadline the order will be automatically cancelled. After an order has been cancelled, we are not able to accept payment or recover the order.

Reselling Items

Recently, we have seen cases of our products being resold on other websites. The Japanese pattern translations provided in our kits and our original patterns in Japanese or English are approved only for sale by amirisu, it is illegal for any other organization or person to sell them. The use of our photos or text without our permission is also unlawful. If we discover any of our products being resold, we will notify the website carrying the items and, if we are able to confirm the identity of the seller, we will cease doing business with the individual(s) responsible.

Out of Stock Items

1. Due to the circumstances related to online shopping carts, there may be some cases in which a customer is able to purchase an item that is no longer in stock. If such a situation occurs, we will contact the customer directly.

2. We sell the same items in our brick-and-mortar shops as we do online. The brick-and-mortar shops are prioritized first, so there may be some cases in which an item sells out but an online order is completed before the system is updated. If such a situation occurs, we will contact the customer and arrange for cancellation and reimbursement or suggest other suitable products for the customer's consideration.

Inquires about how to knit kit designs

We occasionally receive inquiries about how to read the pattern or how to knit following the instructions, but we cannot answer these questions by e-mail or telephone, nor during visits to our store unless it is during a lesson. Please be keep this in mind before purchasing. Instruction fee is not included in the kit. If you are in Japan, you are welcome to come to a lesson or if you understand Japanese, try an online knitting consultation (Japanese).